To continue from our first blog on “Effective Process Improvement Initiatives,” the procedures below may help to get positive responses across the company when you are introducing a process improvement initiative. Many companies don’t grow because they spend all of their energy fixing broken processes. While it’s important to address bottlenecks and other problems, a more productive approach is to evaluate procedures that are not broken.
Make It Easy for Employees to Respond
Make sure you encourage employees to share ideas and suggestions. It helps to set up a designated email address to which employees can send their suggestions and comments. You can also establish a private group for sharing feedback on social media. Let employees know that their leadership is open to hearing both positive and negative feedback
Enhance Training Programs
Focus on process improvement during the employee hiring process and then continue to enhance in detail during the training process. Take note of the following items to help you focus on training programs:
- Teach employees how to spot inefficiencies and opportunities for improvement.
- Educate employees about documentation of roles and assigned tasks.
- Highlight the need for consistency.
- Use blended learning with a multi-media approach that involves a combination of live and online learning activities.