When you need help streamlining effective internal communications, talk to ProGuide Management Resources about services for process improvement consulting. The consultants at ProGuide offer fresh perspectives to help businesses form solutions that lead to sustainable results. In a collaborative environment, you can meet business challenges with confidence you’ll reach reliable and effective resolutions. In continuing the blog on “The Value of Internal Communications,” please review the following benefits.
Empowered employees are productive workers who are generally effective. When internal communications are haphazardly dealt with the information may not reach the people who actually do the work. You can make this chain much more effective with targeted internal communications. Middle management workers become better leaders and communicators for their staffs when they feel empowered.
Always be true to your brand especially through internal communications with your frontline employees. Ensure that your brand is associated with clear goals, trained and knowledgeable staffs, and happy faces, to improve a customer’s encounter with your business. It’s been said that “great brands are built from the inside out.” So, start with your employees and their satisfaction and confidence will be reflected directly onto your customers.
The best work environments have low turnover rates. Good internal communication provides the kind of feedback that helps employees know and understand their employers. The best advertisements for your business are satisfied employees and happy customers.
There are a number of reasons why internal communications can improve your corporate culture. As some of your newer employees belong to the Gen X and Millennial generations, it may be that you need to shift your strategy toward their goals. That’s why internal communications play a greater role than ever before in aligning the workforce behind common goals. Internal communications are valuable to your company—no matter what size—for all of the following reasons:
Internal communications that function well can motivate employees to work toward common goals. Asking “why” in our working lives is the search for a sense of reason and purpose. Employees want to understand their goals and know the plans for reaching them. A sense of knowing and understanding adds to the confidence and contributions toward those plans. Also, showing how others achieve their goals is a highly effective and motivational way to share information about achievements. Reaching goals together increases the feeling of teamwork and progress.
Employees should learn company news from an internal source. It’s important to make internal points of view available—not just during times of crisis, but also in day-to-day operations. The internal communications system needs to flow through fast, interactive, and reliable channels to reach all employees. Once this system is working properly, your company is sure to remain in control of its messages.
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To continue from our first blog on “Effective Process Improvement Initiatives,” the procedures below may help to get positive responses across the company when you are introducing a process improvement initiative. Many companies don’t grow because they spend all of their energy fixing broken processes. While it’s important to address bottlenecks and other problems, a more productive approach is to evaluate procedures that are not broken.
Make It Easy for Employees to Respond
Make sure you encourage employees to share ideas and suggestions. It helps to set up a designated email address to which employees can send their suggestions and comments. You can also establish a private group for sharing feedback on social media. Let employees know that their leadership is open to hearing both positive and negative feedback
Enhance Training Programs
Focus on process improvement during the employee hiring process and then continue to enhance in detail during the training process. Take note of the following items to help you focus on training programs:
- Teach employees how to spot inefficiencies and opportunities for improvement.
- Educate employees about documentation of roles and assigned tasks.
- Highlight the need for consistency.
- Use blended learning with a multi-media approach that involves a combination of live and online learning activities.
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The key to a company’s ability to maintain an edge over the competition may be its successful process improvement initiatives. Many company executives are so fixated on rapid growth and profits that they overlook the importance of evaluating the processes they are implementing. The failure to focus on process improvement can lead to operational bottlenecks, poor service, and a low rate of customer satisfaction.
Taking on a process improvement initiative with process improvement consulting from ProGuide Management Resources can produce a number of tangible and intangible benefits for companies. The tangible benefits are quantifiable as they include reduced operating costs, higher revenues, and improved compliance with industry standards. Intangible benefits are more about an organization’s image, for example, an improved brand image, higher levels of customer satisfaction, and time savings.
The first and foremost requirement in a successful process improvement initiative is the participation of all employees, from managers and front-line workers to supervisors and executive teams. Any company training programs and tools should be consistent and accurate across all departments. The following suggestions are meant to help an organization conduct a productive process improvement initiative.
Improve Company Culture
It’s more important to build a process improvement culture than a process improvement program. If company employees value process improvement, they are more likely to exhibit the appropriate behaviors. When employees experience the connection between their efforts to improve processes and the company’s mission, they are more apt to be supportive of all of the company’s organizational goals.
Request Employee Feedback
The front-line employees are the obvious embodiment of your company’s processes. These are the individuals who answer the phone or help clients in person in spaces like shops, banks, and hospitals. They have firsthand information regarding procedural strengths and weaknesses. Suggestions and feedback from front-line employees play a vital role in improving your processes.
To continue expanding the information in “Choosing the Right Process Improvement Consultant, Part 1,” although it’s fine to choose a consultant with industry experience different from yours, you don’t want to choose a consultant from a vastly different industry. For example, you wouldn’t choose a process improvement consultant who specialized in finance if your company sells wholesale food products. While all of your prospective consultant’s experience doesn’t have to be the same as in your industry, some knowledge of the processes in your industry is helpful.
Another decision you’ll face is whether to hire a singular consultant or choose to work with a firm. Because the process of improvement is an ongoing situation that takes place in steps, you need to feel 100 percent comfortable that your needs and expectations can be met on time, on your agreed-upon budget, and on an estimated return on your investment.
Also, you shouldn’t choose your process improvement consultant based on the lowest rate you can find. That’s because you want an expert who is capable of improving all of your operational and financial performances. If possible, it’s best to choose your consultant based on his or her value and ROI.
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When you decide to partner with a process improvement consultant you want to be sure about several items before you begin to work together. Before you come even close to making a decision be sure to review the consultant’s track record. He or she should have quantifiable proof of what they have done for other businesses. The important part of their previous consulting jobs is to review the before-and-after snapshots of previous contracts. A proven track record is worth much more than hollow promises and blustery language.
It may not matter whether your new consultant has worked in an industry like yours in the past. It’s best not to limit your options by only looking for consultants who have direct experience in your industry or niche. If you use industry experience as your main criterion for choosing your process improvement consultant you are imposing false limits on our choices. That’s because you have a whole company full of employees who are thoroughly knowledgeable about your business, so there’s little need to choose a consultant on that metric alone. The primary purpose of your consultant is to help your team learn how to make changes that lead to continuous improvement of the processes that are already in place.
Contact Pro Guide Management Resources when you are searching for the right process improvement consulting team. Visit ProGuide.biz for information on our consulting services.
All kinds of organizations need professionals to manage the supply chain, which is how the flow of goods and services are created and delivered. Some examples of companies that depend on a robust supply chair include manufacturers, retailers, transportation companies, third-party logistics firms, government agencies, and service firms.
There are a number of processes that occur before the creation and final delivery of the product is accomplished. When a company’s supply chain is operating at an optimal level, customer service is maximized and a higher competitive advantage is established. All of the activities between developing a product and getting it to the consumer make up the supply chain. Keep in mind that quantities and timing are key players in a successful delivery process. Some of the areas that are always in play for the right supply-chain focus include all of the following:
- Product Assembly
- Moving Storage
- Customer Service
A professional who specializes in supply-chain management is involved in every facet of the business process. They aim to maintain a sustainable competitive advantage by building and delivering better products faster and cheaper. They specialize in logistics, purchasing, developing new products, traffic control, operations, and much more. For more information on any business process improvement consulting, contact the team at ProGuide.biz.